Active Monitoring Services

Control Room

No matter what kind of cargo you’re shipping, FreightWatch can ensure it is delivered to its intended destination safely and securely with the industry’s only comprehensive, end-to-end active monitoring service.

Our services help to maintain supply chain integrity by ensuring that the shipper, carrier, driver and distribution teams secure valuable goods while utilizing the latest security best practices.

All FreightWatch active monitoring services are coordinated through our state-of-the-art Command & Control Centers. Located in the USA, Europe, Mexico and South America, these secure intelligence and logistics centers enable us to stay in constant contact with your cargo from the moment it leaves its point of origin until it is delivered to its final destination.

Electronic Freight Security

FreightWatch can actively monitor a shipment’s location from start to finish through embedded tracking technology and the management of rigid, pre-defined security protocols. Before a load leaves the dock, a tracking device is embedded at the pallet level and “activated” for monitoring by our Command & Control Center. We then provide “eyes-on management” of the load until it arrives at its desired destination.

While monitoring your shipments, we can alert personnel to real-time deviations in temperature, humidity, light and shock—environmental factors that can impact the integrity of your shipment and potentially expose your organization, and your customers, to significant risks.

Other components included in the active monitoring process for each shipment are:

  • Pre-determined geo-routes designed to utilize low-risk lanes
  • Driver interviews
  • Continual monitoring and management of in-transit start/stops
  • Departure, arrival and cargo seal confirmations
  • Notification alerts of geo-fence breaks or violations of Standard Operating Procedures (SOPs)
  • A designated program manager who will provide operational and compliance metrics such as motor carrier behavioral patterns related to risk, and weekly performance evaluation of your shipments in transit.

Cargo Theft Recovery Services

In the event of a violation of pre-defined security protocols, our Command & Control Center will immediately contact the driver to assess the situation. If escalation is required, FreightWatch’s dedicated Emergency Response Team will engage law enforcement to recover the stolen shipment and ensure the un-tampered cargo reaches its destination on time.

Cargo Visibility

In addition to security and recovery, our Active Monitoring Services can also “watch” your cargo for any real-time deviations in temperature, humidity, light and shock—environmental factors that can impact the integrity of your shipment and potentially expose your organization, and your customers, to significant risks.